Refund policy
If a Battlix hilt arrives and isn't quite the one you imagined, returning or exchanging it should be simple, transparent, and fair.
At a glance.
The 30-day window.
You have 30 days from delivery to request a return or exchange. The countdown begins when the saber arrives, not when the order is placed.
Returns requested after 30 days are generally outside our standard return policy, though defects may still qualify under warranty coverage.
What qualifies for return.
Unused condition
No dueling marks, scratches, installation wear, or visible damage.
Original packaging
Foam inserts, sleeves, manuals, and protective materials must be included.
All accessories included
Blade, battery, charging cable, manuals, and bundled accessories.
Proof of purchase
Order number or purchase confirmation required.
What can't be returned.
Installed replacement blades
Replacement blades already mounted onto a hilt.
Custom configurations
Final-sale custom builds and special-order configurations.
Incomplete bundles
Bundles must be returned as complete sets.
Swap for a different version.
Looking to upgrade from Baselit V3 to Proffie 2.2, choose a different finish, or change blade length? We process these requests as exchanges.
You cover shipping back to us. We cover shipping for the replacement item.
Keep the adventure.
If something arrived wrong.
If your saber arrives damaged, incomplete, or not matching your order, contact us within 48 hours of delivery.
We'll arrange a replacement or full refund and cover shipping in both directions.
Returning a saber, step by step.
1 — Email us
Send your order number and return request.
2 — Authorization
We provide return approval and instructions.
3 — Pack carefully
Use original packaging whenever possible.
4 — Ship it back
Tracked and insured shipping is recommended.
5 — Inspection & processing
Returns are reviewed within 3–5 business days.
When your money comes back.
What if it breaks later?
Problems that appear after the return window are handled separately under the Battlix Warranty.
Simply contact us and we'll determine whether the issue qualifies as a return, exchange, or warranty claim.
Talk to us.
If anything isn't clear, send us a message. We'd rather answer questions than have you guess.
303 E Woolbright Rd
c/o Jeremy Roseberry #176
Boynton Beach, FL 33435
United States