Refund policy
At Battlix, we want you to be completely satisfied with your purchase. If your hilt arrives and isn't exactly what you expected, we've made our return and exchange process as simple, transparent, and fair as possible.
Return Eligibility
You may request a return or exchange within 30 days of receiving your order. The return period begins on the date your saber is delivered, not the date the order was placed. Requests submitted after the 30-day period are generally not eligible under our standard return policy, although certain issues may still qualify under our warranty coverage.
To be eligible for a return, the product must be in unused condition with no dueling marks, scratches, installation wear, or visible damage. All original packaging, including foam inserts, sleeves, manuals, and protective materials, must be included. The return must also contain all accessories that were originally provided, such as the blade, battery, charging cable, manuals, and any bundled items. A valid order number or proof of purchase is required for processing.
Non-Returnable Items
Certain products cannot be returned. These include replacement blades that have already been installed onto a hilt, custom-built or special-order configurations designated as final sale, and incomplete bundles. Any bundle purchased from Battlix must be returned as a complete set.
Exchanges
If you would like to switch to a different configuration, such as upgrading from Baselit V3 to Proffie 2.2, selecting another finish, or changing blade length, we are happy to assist through our exchange process. Customers are responsible for shipping the original item back to us, while Battlix covers the shipping cost of the replacement item.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incomplete, or does not match what you purchased, please contact us within 48 hours of delivery. In these situations, Battlix will arrange a replacement or provide a full refund, and we will cover all associated shipping costs.
How to Return an Item
To begin a return, simply email us with your order number and return request. Once approved, we will provide detailed return instructions. We recommend using the original packaging whenever possible and shipping the item with tracking and insurance for added protection. After the return arrives, our team will inspect the product and process the request within 3–5 business days.
Refund Processing
Once your return has been approved, refunds are typically issued to the original payment method within 2 business days. Depending on your financial institution, bank processing may take an additional 5–10 business days. Most customers receive their refund within 7–14 business days from the date the return is approved.
Warranty Assistance
If a problem develops after the return period has ended, don't worry. Issues that occur outside the return window may still be covered under the Battlix Warranty. Simply contact our support team, and we will determine whether the situation qualifies for a warranty claim, exchange, or other resolution.
Contact Information
If you have any questions regarding returns, exchanges, or warranty coverage, we're here to help. We would much rather answer your questions before a purchase than have you make a decision without the information you need.
Email: contact@battlix.com